United Parcel Service, Inc. (UPS) Warns Of Delays Amid Overwhelming Holiday Orders

Cyber Weekend Surge Causing UPS Delays	
							Mike O'Brien

Cyber Weekend Surge Causing UPS Delays Mike O'Brien

UPS is already behind schedule following the surge last week in online orders.

UPS, which handles deliveries for numerous biggest retailers including Amazon.com Inc., Wal-Mart Stores Inc. and Macy's Inc., is adding one or two days in transit time on an unspecified number of deliveries following record sales around Cyber Monday, spokesman Steve Gaut said Tuesday.

The UPS delays specifically have to do with orders made on Cyber Monday or the few days after.

To deal with the busy holiday season, UPS notified employees at more than 100 package-delivery facilities where demand is highest that it may increase the number of hours workers are on the clock to 70 hours over an eight day period.

UPS spokesman Steve Gaut told CNN Money delivery was expected to be back on track by the end of the day Wednesday.

UPS has been preparing for months to handle the spike in deliveries during the peak holiday season, implementing a 27-cent surcharge for the first time on packages shipped to USA residences over certain weeks.

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As for your inquiry regarding shipping performance and reports of delays, UPS does not comment on the accuracy of third-party industry estimates, which vary widely and lag current network performance and operating conditions.

UPS's Cyber Monday week performance was at least 95 percent in the previous four years, according to ShipMatrix.

The company said it expects to double the normal average daily volume of more than 19 million packages and documents for the holiday season.

Gaut declined to make any internal UPS on-time statistics available.

The holidays are always a frenzied period for delivery companies.

"The vast majority of the 750 million packages UPS ships during this holiday season will be delivered in accordance with the service commitments for the specified time-in-transit", UPS said. FedEx alerted customers that Monday night storms at its airline hub in Memphis, Tennessee, disrupted sorting and flight operations and could delay some shipments Tuesday. FedEx is "well-positioned" to meet expected record demand, it said.

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